PracticePing — Patient Engagement Platform

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Select a patient

Choose from today's schedule to compose a personalized review request.

Compose message

Scheduled Queue

Messages scheduled for future delivery. Auto-sent at the scheduled time.

Patient	Channel	Template	Scheduled For	Countdown	Chart Note
No messages scheduled.

Lapsed Patient Re-engagement

Patients not seen in 12+ months. All pulled live from athenaOne.

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Lapsed Patients

12+ months since last visit

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Revenue Opportunity

Est. at avg $1,455/patient/yr

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Re-engaged (30d)

Booked after outreach

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Re-engagement Rate

Industry avg: 8–12%

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No-Show Recovery

Today's cancellations matched against your waitlist. Fill slots and recover lost revenue.

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Open Slots Today

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Revenue at Risk

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Waitlist Patients

78%

Fill Rate (30d)

📅 Open Slots — Today

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⏳ Waitlist

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Performance Analytics

30-day view across all modules.

Reviews Sent (30d)

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SMS Sent

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Email Sent

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Failed

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Daily Outreach — Last 7 Days

By Provider (Today)

Message Status

Appointment Requests

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Settings

📱 Patient Texting Registration

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US carriers require every business that texts patients to be registered under its own name. Enter your practice's details exactly as they appear on your IRS records (EIN letter). We register your practice with the carriers — approval usually takes a few business days, and email outreach works in the meantime.

How is your practice registered?

US business with an EINMost practices. Standard carrier registration using your federal Tax ID. Sole proprietor — no EINUS or Canada only. Registered under your own name. Limited to one phone number and lower daily volume; your mobile receives a verification code. Other business registration numberBusinesses outside the US, or identified by a DUNS number. US businesses that have an EIN should use the first option.

Business

Legal business name

Exactly as registered with the IRS.

Name patients know you by (optional)

Country

EIN (Tax ID)

Stored encrypted. Only the last 4 characters are shown here.

Business type

Company type

Practice website

Must be live and show your practice name.

Business address

Street address

Suite / unit (optional)

City

State

ZIP

Authorized representative

Someone who can speak for the practice. Carriers may contact this person to confirm the registration.

First name

Last name

Job title

Position

Email

Phone

I confirm I'm authorized to register this practice, that the information above is accurate, and that the practice will text only patients who have given consent, following the PracticePing consent guidelines. I authorize PracticePing (WaveResolutions LLC) to submit these details to its messaging provider and the mobile carriers.

⚡ athenahealth API

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Practice ID

Environment

API credentials are stored securely in Azure Key Vault — not accessible from this interface.

★ Google Business Profile

Direct Review Link

Practice Name

🎨 Patient Form Branding

This is what patients see on the appointment request form — use your practice name and logo so they recognize the page.

Display Name on Form

Logo URL

Note Shown to Patients (optional)

👨‍⚕️ Physician Roster

These physicians appear in the patient appointment request form. Add new doctors when they join; remove when they leave.

📋 Patient form URL:
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📥 Patient Data Import

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No API required. athenahealth emails a scheduled report here automatically — or front desk uploads a CSV manually from the Outreach tab. Duplicates are never created.

CSV / Email Import Mode

Show import button on Outreach tab instead of pulling from athenahealth API

Automated Email Address

In athenahealth → Reports → Schedule Report → Delivery: Email → paste this address. Reports arrive automatically and import without any staff action.

⚙ Modules